Cannot Connect To Teamviewer On Mac

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Utilizing nothing but free software, this guide will take you every single step of the way through setting up your Mac and Windows computers so that you can access and use Windows via your Mac (and vice-versa!) just as if you were sitting in front of it. You’ll also be able to transfer files back and forth between the computers and even control them from your iPhone, iPad or Android phone/tablet!


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Oct 14, 2019 When I connect to Mac from a Windows 10 PC, using Teamviewer 14.6.4835, it connects but I only see the top menu in the mac. The rest of the screen is dark grey. I can actually click on the screen and see that menu change when I select a different window in the background, but I cannot see that win.

This software that this tutorial is based around is called “TeamViewer”. It’s free to use for non-commercial purposes. Which means you as a “home user” are completely eligible to use it for free, with no features disabled.

In addition, TeamViewer makes it incredibly simple to control a Windows computer via a Mac or a Mac via a Windows computer not just across your home network, but across the Internet. You won’t need to remember numerical IP addresses or configure your router – just install the software, follow this guide and you’ll be done in no time!

Let’s get started!

  1. Head over to the TeamViewer download page for Mac (like will open in a new window/tab) and download Version 11 (eleven) or higher. At the time of this writing, version 11 is in beta, which is fine. Once the download has finished, double-click the .dmg file to open it. Now double-click the Install TeamViewer icon.
  2. The installation is typical – you’ll click Next a few times and enter your password. Once completed, click the Close button.
  3. TeamViewer will launch itself and the Welcome screen will be displayed. Click the Continue
  4. Create a very strong password and enter it in both of the supplied fields. Click the Next button to continue.
  5. Click Finish when prompted.
  6. At this point the TeamViewer screen will appear. In the lower left corner of the “main” window locate the section titled Unattended access. Make sure that Start TeamViewer with System is selected (you can always change this, and all other settings, later). Then click the Assign device to account ‘link’.
  7. Below the email/password sections, locate the link titled Create account and click it.
  8. Your browser will open to the TeamViewer signup page. Create your account by providing the required information and then clicking the Sign Up button. Check the email for the account you used when signing up and there should be a confirmation email from TeamViewer. Locate the ‘confirm my account’ link in that email and give it a click. Another browser tab will open and TeamViewer will have finished creating your account. Close that browser tab (or exit your browser entirely).
  9. Back in the TeamViewer App, enter the email address and password of your newly created and confirmed account, and then click the Assign button.
  10. Back in the Unattended access section, click Grant easy access.
  11. Nothing should have happened other than the Grant easy access line should have now be “checked” (see screenshot below).
  12. On the far-right side of the TeamViewer App, there’s a window titled Computers & Contacts. Sign in to your TeamViewer account here as well.
  13. In that same window, locate the My computers section and then click the “side arrow” (as seen in the screenshot below) to expand it into a menu.
  14. In the My computers list, there should be one entry – probably numerical. Click that entry to select it, then click it again to rename it.
  15. Since this is the name that will be “assigned” to this Mac, give it a more descriptive title. I used “Mac-Laptop” – as I only have one Mac laptop.
  16. Once you’re done, you’ll see that the ‘name’ has changed to the one you just gave it.

    You’re finished with the Mac part of this guide! Now it’s time to set up your Windows 10 desktop, laptop or tablet.


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  18. On your Windows 10 device, head over to the TeamViewer download page for Windows and download version 11 (eleven) or later. Even if 11 is in “Beta” – which it is at the time of this writing. Once the download has completed, run the installation file.

    From the How do you want to proceed? section, make sure that Installation to access this computer remotely (unattended) is selected. From the How do you want to use TeamViewer? section, select Personal / Non-Commercial use. Also make sure that Show advanced settings is checked, and then click the Accept – next button.

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  19. Make sure that none of the three items are checked, and then click Finish.
  20. Now it’s time to set up “Unattended Access” (the ability to connect to connect to Windows 10 remotely). Click the Next button to begin.
  21. Give this computer a descriptive name. I opted for Windows10-Laptop since I only have one laptop running Windows 10. Then enter a password in the required fields. Make sure this password is different from all of the other passwords you’ve created in this process (and contains both upper and lower case letters, numbers and symbols). Click the Next button when you’re done.
  22. Since you already have a TeamViewer account (you created it way back in step #8) make sure that I already have a TeamViewer account is selected, then enter the email address and password associated with your account. Click Next to continue.
  23. That’s it – you’re done! Click the Finish button.
  24. When TeamViewer launches, locate the Computers & Contacts section. Click the “arrow” next to My computers to expend the menu, if it isn’t already displaying the list. You’ll see two entries – the Windows 10 device you just finished setting up, and the Mac that you set up a few minutes ago.
  25. Now head back over to your Mac. You’ll see that a new entry is listed in My computers – your Windows 10 computer! Double-click it…
  26. And a very large window will open – displaying your Windows 10 computer! You can now completely control your Windows 10 computer/tablet, via your Mac – as if you were sitting right in front of it. Don’t be surprised that your Windows “desktop wallpaper” isn’t displaying – by default, it won’t. This makes working on your Windows 10 device via your Mac seem ‘smoother’ and faster. You can always change this by going to TeamViewer’s Preferences.
  27. As illustrated in the screenshot below, you can open any program, do work – absolutely anything – just as if you were sitting in front of the Windows computer itself, whether it’s in the next room or 3000 miles away.
  28. The one thing that you’ll have to ‘tolerate’ is when you close the TeamViewer app, you’ll get a little reminder that it’s only free if you’re using it for personal (non-commercial) reasons.
  29. With the setup you now have, you can also connect to your Mac from your Windows 10 device. Simply double-click the Mac entry in the “My computers” list from Window. Ta-da! It’s the exact same method to control your Mac from Windows.
  30. At this point, you’re done! Take a look at the Preferences for both the Mac and Windows versions of TeamViewer and customize them to your liking. You can also install TeamViewer on other Windows, OS X or Linux computers, and connect to/control those as well. Head over to the TeamViewer mobile download page to get the iOS (iPhone and iPad), Android, Blackberry and Windows Phone Apps, if you’d like. Those will also allow you to connect to your computers – via your mobile device or tablet!

TeamViewer for Mac

Cannot Connect To Teamviewer On Mac Computer

  • Establish incoming and outgoing connections between devices
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Buy a license in order to use even more TeamViewer features

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Check out additional TeamViewer remote desktop support and collaboration downloads

How to view multiple monitors on Mac? It immediately says 'The Screen cannot be captured at the moment. This is probably due to fast user switching or a disconnected/minimized remote desktop session.' So I don't know what to do, because I need to have easy access to all the monitors, but I can't figure out how. How To Connect Teamviewer. The session limit of Teamviewer is reached. The Teamviewer can’t be opened in Windows. The Teamviewer has stopped working suddenly. The Teamviewer can’t be connected to another computer. Should I Upgrade to Windows 10 – Reasons & Precautions? TeamViewer Stops Working: Cases. The possible cases of TeamViewer issues include. Mar 21, 2014  Follow these steps to connect remotely to OS X: If the TeamViewer app has not already been installed and configured on the remote machine, please do so prior to attempting to connect. The free TeamViewer app (on the iPad, it’s called TeamViewer HD) works with desktop software of the same name for Mac OS X, Windows, and other platforms to provide remote access to a desktop. Mar 25, 2020  TeamViewer requires very expensive fees and costs $599 for every year. And when I was looking for an alternative, I found 'hideasoft remote desktop', which costs $50 for a lifetime and is more powerful than TeamViewer. It can connect up to 1000 terminals and can support video conferencing. I think this is the only real alternative to TeamViewer.

Immediate assistance:

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TeamViewer QuickSupport

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Optimized for instant remote desktop support, this small customer module does not require installation or administrator rights — simply download, double click, and give the provided ID and password to your supporter.

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Easily join meetings or presentations and collaborate online with this customer module. It requires no installation or administrator rights — just download, double click, and enter the session data given to you by your meeting organizer.

Unattended access:

TeamViewer Host

TeamViewer Host is used for 24/7 access to remote computers, which makes it an ideal solution for uses such as remote monitoring, server maintenance, or connecting to a PC or Mac in the office or at home. Install TeamViewer Host on an unlimited number of computers and devices. As a licensed user, you have access to them all!

Previous versions:

These downloads are only recommended for users with older licenses that may not be used with the latest release of TeamViewer.

See previous versions
Supported operating systems